Privacy Policy
Last updated: 28 June 2026
This Privacy Policy explains how Pakistan Restaurant, the brand name operated by Durat Al Azhar Trading Company, Commercial Registration number 3550037286 (“we,” “our,” or “the restaurant”) collects, uses, and protects your personal information when you use our website and services.
1. Information We Collect
- Contact details: name, mobile number, email address, and account information when you register or log in.
- Order data: ordered items, order type, payment method, order notes, order status, and order history.
- Location data: the address or location you send or share with us for delivery and nearest branch selection.
- Payment data: payment details related to your order. Online payments are processed by the payment provider, and we do not store full card details on our website.
- Technical data: session data, essential cookies, device or browser type, and data needed to operate the website and protect orders.
2. How We Use Your Information
- To process, confirm, prepare, and deliver food orders.
- To contact you about your order, delivery, pickup, payment, or customer support.
- To manage customer accounts, order history, login, or mobile verification.
- To improve our services, website experience, food quality, and technical support.
- To send offers or marketing updates only where permitted or where you have agreed, and you may request to stop them.
- To comply with legal, accounting, and business requirements in the Kingdom of Saudi Arabia.
3. Sharing of Information
We do not sell your personal data. We may share information only where needed with branch staff, drivers, payment providers, hosting, email or SMS providers, or legal authorities when required or necessary to comply with laws.
4. Online Payment
When you choose online payment, your order is redirected or connected to the payment provider to complete the transaction securely. The payment provider may process data needed to complete the payment, such as order amount, transaction reference, and required contact details.
5. Location and Delivery Data
We use the location or address you provide only to help select the nearest branch, calculate delivery fees, complete delivery, and assist the delivery team when needed.
6. Cookies and Sessions
The website may use essential cookies or session data to operate the cart, login, language, security, and ordering experience.
7. Data Security
We use appropriate measures to protect your data from unauthorized access, misuse, or unauthorized disclosure. However, 100% security can't be guaranteed.
8. Data Retention
We keep your data as long as necessary to provide services, manage orders, customer support, accounting requirements, or comply with applicable laws.
9. Your Rights
You may contact us to request correction, update, or deletion where possible and legally permitted.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page, and updates apply from the date of publication.
11. Contact Us
Pakistan Restaurant
Durat Al Azhar Trading Company
Commercial Registration number: 3550037286
Email: info@pakistanirestaurant-ksa.com
Mobile: 050 823 1300